Due to high demand expect some shipping delays at this time, orders may not ship for 1-2 business days.
0

Defective Pi zero W
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Defective Pi zero W

by bollarampavan on Tue Oct 26, 2021 2:32 am

Hi,

I have ordered Rasberry pi zero W (order number 2688797-3058429134) and it is not turning ON.
I don't see any green light or blinking light. Of course, did connect to a power source and also an SD card with a PI image. I have verified my SD content by inserting it into another pi zero and I see the green light there. So I came to the conclusion that the pi zero that I have ordered from you is defective. Please help.

bollarampavan
 
Posts: 3
Joined: Tue Oct 26, 2021 2:26 am

Re: Defective Pi zero W

by adafruit_support_carter on Thu Oct 28, 2021 2:31 pm

Try this test and see what happens:
https://learn.adafruit.com/raspberry-pi ... -zero-dead

What operating system image are you using and how did you image it to the SD card?

adafruit_support_carter
 
Posts: 21865
Joined: Tue Nov 29, 2016 2:45 pm

Re: Defective Pi zero W

by bollarampavan on Thu Oct 28, 2021 5:20 pm

Hi,
Unfortunately, the device is not detected when connected with a USB. I am using Mac and have run this command to detect devices
ioreg -p IOUSB -w0 | sed 's/[^o]*o //; s/@.*$//' | grep -v '^Root.*'

LIst of devices that i did see are:

AppleUSBVHCIBCE Root Hub Simulation
Apple T2 Controller
Touch Bar Backlight
Touch Bar Display
FaceTime HD Camera (Built-in)
Ambient Light Sensor
Headset
Apple Internal Keyboard / Trackpad
AppleUSBXHCI Root Hub Simulation
USB3.1 Hub
AppleUSBXHCI Root Hub Simulation
USB2.0 Hub
USB-C Digital AV Multiport Adapte


I have used Rasberry Pi imager to image my SD card.
The OS I have tried to load is Raspberry Pi OS(32-bit).

I have also run another test by connecting my new PI(The Device which I have reported) and also my old pi zero to monitor with an HDMI cable. my old is running just fine, so I don't see any problem with the image that is loaded to the SD card.

bollarampavan
 
Posts: 3
Joined: Tue Oct 26, 2021 2:26 am

Re: Defective Pi zero W

by bollarampavan on Tue Nov 02, 2021 2:12 pm

Guess what, I am right about my debugging and I just received another pi zero(2695842-0681430691
) from Adafruit and it is working perfectly fine. so Pi zero that I purchased earlier is indeed defective. Please help me with the return order.

bollarampavan
 
Posts: 3
Joined: Tue Oct 26, 2021 2:26 am

Re: Defective Pi zero W

by adafruit_support_carter on Tue Nov 02, 2021 2:27 pm

OK, lets' replace it.

Send an email to support@adafruit.com with a link to this thread and the order number above and they can send you a replacement Pi Zero W.

adafruit_support_carter
 
Posts: 21865
Joined: Tue Nov 29, 2016 2:45 pm

Please be positive and constructive with your questions and comments.