Hello all,
I received two DOA Pi Zero W's from an order I placed last week. I ran through the troubleshooting both on the site, and from my own knowledge, and have came to the conclusion that they must have been damaged during shipping or simply got a bad batch coming through. How can I proceed with replacement of the boards? I have my invoice # and can provide pictures if needed.
Thanks,
Derek Ryan
Received Two DOA Pi Zero W's
Moderators: adafruit_support_bill, adafruit
Please be positive and constructive with your questions and comments.
- adafruit_support_carter
- Posts: 29150
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Received Two DOA Pi Zero W's
Please post photos of the two damaged boards.
What do you mean by this? Can you provide more detail.and from my own knowledge, and have came to the conclusion that they must have been damaged during shipping
- drmcbrayer89
- Posts: 7
- Joined: Wed Aug 16, 2017 10:15 am
Re: Received Two DOA Pi Zero W's
I will post up pictures this evening when I get home.
What I've tried:
What I've tried:
- The guide on the adafruit site regarding connecting the boards to a desktop PC - failed
Next thing I tried is using another verified working power supply, currently powering my other Pi Zero W, no good.
Lastly, just as a shot in the dark, I did a dd copy of my verified working SD card, still no good. Both boards same result.
- adafruit_support_carter
- Posts: 29150
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Received Two DOA Pi Zero W's
This could be a bad USB cable, but what does 'failed' mean? What exactly happened?The guide on the adafruit site regarding connecting the boards to a desktop PC - failed
Without a good SD card and OS image, this wouldn't really work. Even with good power, it would still appear dead.Next thing I tried is using another verified working power supply, currently powering my other Pi Zero W, no good.
For troubleshooting, best to just start with fresh copy of OS image file from here. Is dd how you've prepared your other SD cards?Lastly, just as a shot in the dark, I did a dd copy of my verified working SD card, still no good. Both boards same result.
- drmcbrayer89
- Posts: 7
- Joined: Wed Aug 16, 2017 10:15 am
Re: Received Two DOA Pi Zero W's
1. The USB cable is verified working on another board. Windows / Ubuntu did not detect the board as a connected device.adafruit_support_carter wrote:This could be a bad USB cable, but what does 'failed' mean? What exactly happened?The guide on the adafruit site regarding connecting the boards to a desktop PC - failed
Without a good SD card and OS image, this wouldn't really work. Even with good power, it would still appear dead.Next thing I tried is using another verified working power supply, currently powering my other Pi Zero W, no good.
For troubleshooting, best to just start with fresh copy of OS image file from here. Is dd how you've prepared your other SD cards?Lastly, just as a shot in the dark, I did a dd copy of my verified working SD card, still no good. Both boards same result.
2 & 3. I tried the pre-imaged SD cards with NOOBS straight out of the package before trying my other confirmed memory card. I then kept the memory cards consistent while trying all three power supplies (two from the bundle I purchased with the boards, one that I knew worked) before swapping a different SD card in. Also, yes, dd is what I have used almost exclusively for writing images to the SD cards.
I don't mean to be disrespectful, but my background is in Electrical Engineering. Specifically embedded systems. I understand that the appeal of these products spreads across a very wide spectrum of individuals. I'll get the pictures uploaded this evening. Please trust that I have done everything required to deem these DOA. It inconveniences me to have to go through this process in the first place.
Thanks,
Ryan
- adafruit_support_carter
- Posts: 29150
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Received Two DOA Pi Zero W's
Is this 2 of 2 dead boards? Or 2 of more? If you think the shipping damage was related to how we packaged it, please provide details. We should look into it.
viewtopic.php?f=50&t=113576#p568501
and I really recommend just using the straight Raspbian image (not NOOBS) for troubleshooting. Esp. on the Zero / Zero W.
OK.1. The USB cable is verified working on another board. Windows / Ubuntu did not detect the board as a connected device.
Those pre-installed NOOBS cards have unfortunately been an issue:2 & 3. I tried the pre-imaged SD cards with NOOBS straight out of the package
viewtopic.php?f=50&t=113576#p568501
and I really recommend just using the straight Raspbian image (not NOOBS) for troubleshooting. Esp. on the Zero / Zero W.
- drmcbrayer89
- Posts: 7
- Joined: Wed Aug 16, 2017 10:15 am
Re: Received Two DOA Pi Zero W's
2/2 for the order. All together I have ordered somewhere in the ballpark of 15-20 between here and Amazon, and these are the only two. The packaging I received was a shipping envelope, and the boards were both sandwiched back to back between the power supplies. I have a sneaking suspicion that they were crushed during shipping, but can't be sure.
I'll keep the thought about the pre-installed NOOBs cards in mind, but I think this is kind of a wash because of using another verified working card.
I appreciate the quick replies. How is the replacement process handled? I'm in sort of a time crunch.
I'll keep the thought about the pre-installed NOOBs cards in mind, but I think this is kind of a wash because of using another verified working card.
I appreciate the quick replies. How is the replacement process handled? I'm in sort of a time crunch.
- adafruit_support_carter
- Posts: 29150
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Received Two DOA Pi Zero W's
I authorize (which I haven't yet), then others will take care of you.How is the replacement process handled? I'm in sort of a time crunch.
When you get to taking the photos, if the damage is anything observable, see if you can capture it. I will pass on info about shipping packaging.
- drmcbrayer89
- Posts: 7
- Joined: Wed Aug 16, 2017 10:15 am
Re: Received Two DOA Pi Zero W's
adafruit_support_carter wrote:I authorize (which I haven't yet), then others will take care of you.How is the replacement process handled? I'm in sort of a time crunch.
When you get to taking the photos, if the damage is anything observable, see if you can capture it. I will pass on info about shipping packaging.
The only thing I noticed visibly wrong with the boards is the camera connector on one of the boards is missing the black section of the port.
- drmcbrayer89
- Posts: 7
- Joined: Wed Aug 16, 2017 10:15 am
Re: Received Two DOA Pi Zero W's
Pictures for you:
- adafruit_support_carter
- Posts: 29150
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Received Two DOA Pi Zero W's
Email [email protected] with a link to this thread and they can get you two replacement Pi Zero W's.
- drmcbrayer89
- Posts: 7
- Joined: Wed Aug 16, 2017 10:15 am
Re: Received Two DOA Pi Zero W's
The black piece fell out of the bag when I opened it, actually haha. I went into the situation assuming the worst case and it definitely came to fruition. I'll send out an e-mail immediately. Do I need to ship these back before the replacements get sent?
- adafruit_support_carter
- Posts: 29150
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Received Two DOA Pi Zero W's
Don't think so, but support will let you know that.Do I need to ship these back before the replacements get sent?
Please be positive and constructive with your questions and comments.