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HDMI 4 Pi: 5" Display - White Screen
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Please be positive and constructive with your questions and comments.

HDMI 4 Pi: 5" Display - White Screen

by STJF on Sat Jul 27, 2019 7:23 am

I was setting up the HDMI 5" display (no touch) with a raspberry pi to display looping video. I got everything working great but the video was very dark-looking on the display, I clicked the "menu" button that is part of the display and found a menu with a listing of something like syk1, syk2, syk3, etc. all down in a row(I can't remember exactly what it said), it was on a higher number and I clicked to syk1 (or again, whatever the specific listing was) and then the display turned bright white. I've power cycled the display, unhooked it from the board, left it unplugged overnight, but nothing I've done stops the display from being bright white and I can no longer access the menu to switch it back to what it was originally. If I could factory reset the monitor I feel like this would correct the issue, but I can't access the menu to do that.

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Re: HDMI 4 Pi: 5" Display - White Screen

by adafruit_support_mike on Sun Jul 28, 2019 12:11 pm

Could you post a link to the product page for the display you have please? A couple of the tutorials have button sequences you can punch blindly.

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Re: HDMI 4 Pi: 5" Display - White Screen

by STJF on Sun Jul 28, 2019 1:34 pm

Hi thanks, this is the page for the display I have: https://www.adafruit.com/product/1928

Also, if I get the white screen problem fixed and the display continues to be too dark to screen my video acceptably, do you have an alternate display that you could suggest?

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Re: HDMI 4 Pi: 5" Display - White Screen

by adafruit_support_mike on Mon Jul 29, 2019 1:32 pm

Thank you. This page has a list of menu options:

https://learn.adafruit.com/hdmi-ubergui ... iver-board

The first option of the third menu (Function) is a hardware reset. That should take the display back to the same condition as when it came out of the box.

Once you can see what’s on the screen again, you should be able to adjust the brightness and contrast to get the output you want. For now, just focus on getting any visible output.

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Re: HDMI 4 Pi: 5" Display - White Screen

by STJF on Sat Aug 03, 2019 3:42 pm

Thanks for the info, I checked the page and have tried many combos of button pressing but can not get it to reset. It's unclear if I press "menu, menu, menu, down, menu" or if I press "menu, down, down, menu, down" or "menu, menu, menu, up, menu" Menu is both select and new menu and I'm not sure when it is active as either (for example, when I click menu for the first time, is the first setting high-lighted? Because then pressing menu just selects that setting. Regardless, I've tried key combinations that didn't work, powered off, powered on again and tried a different key combination, over and over again and have not been able to get it to factory reset. Please help, thanks.

STJF
 
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Re: HDMI 4 Pi: 5" Display - White Screen

by STJF on Sat Aug 03, 2019 3:54 pm

I found this forum that was last updated 2018: viewtopic.php?f=47&t=65485 and have tried the button sequence they suggest, I've tried multiple times but the screen remains blank.

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Re: HDMI 4 Pi: 5" Display - White Screen

by adafruit_support_mike on Sun Aug 04, 2019 1:16 pm

I’ll have someone check a unit from stock and post their results.

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Re: HDMI 4 Pi: 5" Display - White Screen

by adafruit2 on Mon Aug 12, 2019 2:06 pm

ST try

    Power
    Menu
    ++
    ++
    Menu
    Menu
    ---
    Menu

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Re: HDMI 4 Pi: 5" Display - White Screen

by STJF on Mon Oct 14, 2019 5:42 pm

Hi - sorry I got wrapped up in another project and didn't have a chance to come back and trouble shoot this one. I just tried the most recent suggestion and still cannot get an image on the screen. Is it possible to exchange this screen for a new one?

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Re: HDMI 4 Pi: 5" Display - White Screen

by adafruit_support_mike on Tue Oct 15, 2019 12:55 am

When did you buy the display, relative to your first post in this thread?

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Re: HDMI 4 Pi: 5" Display - White Screen

by STJF on Wed Oct 16, 2019 2:59 pm

I bought it March 31, 2019, but I didn't open the box until the day I posted to this thread. I purchased it for a project that I wasn't able to work on until then.

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Re: HDMI 4 Pi: 5" Display - White Screen

by adafruit_support_mike on Thu Oct 17, 2019 11:58 pm

I'm afraid that puts your first post well past our 30-day return/replace period. At this point, the most I can do is offer a 10% discount on a replacement.

If you'd like to do that, send a note containing a link to this page to support@adafruit.com. The folks there will help you.

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Re: HDMI 4 Pi: 5" Display - White Screen

by STJF on Fri Oct 18, 2019 11:04 am

Shoot, that's disappointing. This display was fairly expensive and quit working within about 10mins of my using it. I'm going to go a different route and purchase from somewhere else.

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Please be positive and constructive with your questions and comments.