Voting resources, early voting, and poll worker information - VOTE. ... Adafruit is open and shipping.
0

Defective LED Matrix Board
Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.

Defective LED Matrix Board

by claudius2k on Fri Jun 26, 2020 7:41 am

I just received my order #2309437 yesterday, 6/25 for a 64x32 RGB LED Matrix - 5mm pitch PID: 2277
It is defective in manufacturing.

I have built 3 of these NFL Scoreboard projects, the first two work flawlessly, no issues same software.

On this board I noticed two LEDs were not illuminating top row, right side Column 62 missing & 63 crooked . Then I looked closely one LED is physically missing and one looks crooked.
See closeup pictures

Please tell me how I can get this replaced?

Mark
Attachments
IMG_8055.jpg
IMG_8055.jpg (543.53 KiB) Viewed 40 times
IMG_8069.jpg
Topr Row Cols 62 & 63
IMG_8069.jpg (383.89 KiB) Viewed 40 times
IMG_8063.jpg
IMG_8063.jpg (542.37 KiB) Viewed 40 times

claudius2k
 
Posts: 7
Joined: Wed Mar 11, 2020 4:46 am

Re: Defective LED Matrix Board

by dastels on Fri Jun 26, 2020 9:28 am

You are correct, that looks like a pink-n-place "oops".

Please email support@adafruit.com with a link to this thread, your order number, and request the replacement of one 64x32 RGB matrix (PID 2277).

Dave

dastels
 
Posts: 3401
Joined: Tue Oct 20, 2015 3:22 pm

Please be positive and constructive with your questions and comments.