Sound Board PC Connection Problem

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AlexE3
 
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Sound Board PC Connection Problem

Post by AlexE3 »

I have the Adafruit Audio FX Mini sound board and it is working independently. However, when I try to connect it to a PC it is not recognized or seen at all. I've tried several computers and nothing.

It seems like I've seen others with this problem as well. Faulty board?

Thanks

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blnkjns
 
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Re: Sound Board PC Connection Problem

Post by blnkjns »

The normal behaviour is this:
https://learn.adafruit.com/adafruit-aud ... udio-files
You should see it as thumbdrive.
How did you connect it to a computer? I sometimes have trouble with computers with USB3/USBC and their backwards compatibility with USB2/1.1. Did you try it on a true 2.0 USB port?

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AlexE3
 
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Re: Sound Board PC Connection Problem

Post by AlexE3 »

Thanks for the reply.

I've tried it on two pc's that only have USB 3.0 and 3.1 ports. I, unfortunately, don't have a 2.0 port. For both computers, when connected the green light on the board lights indicating power but the PCs do not see it. No "connected" pop up or additional drive is displayed on the File Explorer.

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AlexE3
 
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Re: Sound Board PC Connection Problem

Post by AlexE3 »

How do I request a refund since this sound board appears to be non functional?

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adafruit_support_carter
 
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Re: Sound Board PC Connection Problem

Post by adafruit_support_carter »

I have the Adafruit Audio FX Mini sound board and it is working independently.
It's working here somehow? Is it playing sounds?

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AlexE3
 
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Re: Sound Board PC Connection Problem

Post by AlexE3 »

Yes, the default left and right sounds play but the board is not recognized by the pc. I can't load custom sounds.

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adafruit_support_carter
 
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Re: Sound Board PC Connection Problem

Post by adafruit_support_carter »

Double check that your USB cable is not a charge only cable by using it with something else and verify it can move data.

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AlexE3
 
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Re: Sound Board PC Connection Problem

Post by AlexE3 »

I had tried different cables but i guess they were not right but another one i found works so sorry for bothering you. Thank you for your help.

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