Not much help

General project help for Adafruit customers

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Harley2015
 
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Joined: Tue Oct 05, 2021 1:09 pm

Not much help

Post by Harley2015 »

I just purchased a strip of Neopixels and don't have a clue as to what voltage I purchased. I looked through the packaging and found no data sheet, simple thing to send along.

I thought no problem I'll just click "Contact Us" and ask a quick question as to what voltage are the string I just order is. Wrong, the second I put in "Tech Support" I got pushed to the what I concider useless Forums to request tech support. Then only to find it difficult to do anythnig could not find a new post button. Sorry Adafruit but I am seriously rethinking further purchases.

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adafruit_support_bill
 
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Re: Not much help

Post by adafruit_support_bill »

Most Neopixels strips are 5v. There are a few that are 12v. If you tell us which product you purchased we can tell you what voltage it requires. The product ID number should be on the packing slip that came with your order.

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