Soundboard has wrong firmware

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OnGiglGas
 
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Joined: Fri Nov 12, 2021 3:22 pm

Soundboard has wrong firmware

Post by OnGiglGas »

Order #2707622. Computer recognizes soundboard as audio device VS100B. Please replace. I do not wish to fix. I will also need another set of pins as the first set is soldered to the first board.

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adafruit_support_mike
 
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Re: Soundboard has wrong firmware

Post by adafruit_support_mike »

We only offer free replacements after troubleshooting. About 80% of reported issues involve working hardware limited by conditions in the operating environment. In those cases, blind replacements would cost us hardware plus shipping without actually solving any problems.

You have the option to do an at-will return within 30 days of purchase, but will have to pay for return shipping.

Send a note containing a link to this page and your order number to [email protected]. The folks there will work with you on a return if you choose to do that.

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OnGiglGas
 
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Re: Soundboard has wrong firmware

Post by OnGiglGas »

Unfortunately I will be requesting a full refund. I watched the video about the product. It was described as plug and play. It was not. Please forward me the information to start the process.

Thank you

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OnGiglGas
 
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Re: Soundboard has wrong firmware

Post by OnGiglGas »

Thank you for resolving my issue.

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