Defective Raspberry Pi
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- IMH1978
- Posts: 5
- Joined: Fri May 06, 2022 8:16 am
Defective Raspberry Pi
Hello, we purchased five Raspberry Pi 1B+ units and one appears to be defective. The green activity light stays solid at powerup. The SD card works in other units. I should note that this particular Pi arrived in a water damaged box and was not in a anti-static bag. I would like to get a replacement, if possible. Thank you.
- dastels
- Posts: 15608
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Defective Raspberry Pi
Were All 5 in the same order?
Dave
Dave
- dastels
- Posts: 15608
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Defective Raspberry Pi
Can you post photos of the damaged box?
Dave
Dave
- IMH1978
- Posts: 5
- Joined: Fri May 06, 2022 8:16 am
Re: Defective Raspberry Pi
Here is an image of the box.
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- dastels
- Posts: 15608
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Defective Raspberry Pi
When and where did you buy this?
Dave
Dave
- dastels
- Posts: 15608
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Defective Raspberry Pi
Checking the records, we see that was ordered on March 15 so it's too late to return it.
Dave
Dave
- IMH1978
- Posts: 5
- Joined: Fri May 06, 2022 8:16 am
Re: Defective Raspberry Pi
Is there a means to have it replaced? We use these for several exhibits in the museum as well as our visitor's center. I'm going to need to have all five in working order soon. Thanks.
- dastels
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- Joined: Tue Oct 20, 2015 3:22 pm
Re: Defective Raspberry Pi
Return/replace have the same window. One month. Even with a bit of leeway, it's well beyond that. That's why it's important to test things as soon as they arrive. Especially if the packaging looks suspect.
Dave
Dave
- IMH1978
- Posts: 5
- Joined: Fri May 06, 2022 8:16 am
Re: Defective Raspberry Pi
Ok. I guess I was lulled into complacency because I have always received quality products from Adafruit. In both personal purchases and for the two museums I’ve purchased items for, this is the first defective piece I’ve received. I will be more conscientious about promptly testing future purchases. Thank you for your time.
- dastels
- Posts: 15608
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Defective Raspberry Pi
Agreed. I think I received one problematic one since I started getting products from Adafruit over 12 years ago. Unfortunately somethings aren't obviously a problem until you try to use them.
Dave
Dave
Please be positive and constructive with your questions and comments.