Adafruit PiUART - USB Console and Power Add-on for Raspberry Pi PID: 3589

Report issues with the Learn Adafruit Playground notes editor and display here.
(This forum is not for Circuit Playground board issues.)

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Post Reply
User avatar
SergioVega
 
Posts: 1
Joined: Thu Jun 13, 2024 8:53 am

Adafruit PiUART - USB Console and Power Add-on for Raspberry Pi PID: 3589

Post by SergioVega »

Dear Adafruit,

I am writing to request the return of a product that I recently purchased from your store. Below are the details of the purchase:

Product: USB to UART Converter
Order/Invoice Number: #3231827-3317523454
Purchase Date: 12/02/2024

Unfortunately, despite multiple attempts, I have been unable to get the USB to UART converter to connect properly with the screen I am using. I have followed all the instructions in the manual and have tried different devices and cables, but there is no way to make the product work as expected.

Since the product does not fulfill its intended purpose and cannot be used for the function for which it was purchased, I kindly request a return and a corresponding refund. Attached to this letter are the purchase receipt and any other documents necessary to process the return.

Thank you in advance for your attention to this matter. Please contact me through the means mentioned above for any additional information you may need.

Sincerely,

Sergio Vega
GPA INNOVA
Attachments
1720086629491.jpg
1720086629491.jpg (601.37 KiB) Viewed 239 times
1720086629474.jpg
1720086629474.jpg (236.24 KiB) Viewed 239 times
1720086629459.jpg
1720086629459.jpg (204.52 KiB) Viewed 239 times

User avatar
T_Mo
 
Posts: 370
Joined: Thu Mar 15, 2018 7:10 pm

Re: Adafruit PiUART - USB Console and Power Add-on for Raspberry Pi PID: 3589

Post by T_Mo »

Probably better if you had not used a metal nut on the mounting screw - considering the exposed surface mount components right next to the nut.

User avatar
adafruit_support_mike
 
Posts: 67821
Joined: Thu Feb 11, 2010 2:51 pm

Re: Adafruit PiUART - USB Console and Power Add-on for Raspberry Pi PID: 3589

Post by adafruit_support_mike »

We only do full refunds and replacements for production defects and early component failures.

The fact that you couldn't integrate the device into a circuit you developed doesn't count as a hardware failure.

We have an at-will return policy for devices purchased in the last 30 days that are still in original condition, but the customer is required to pay return shipping. In this case, the soldering to the PCB makes the device ineligible for at-will return.

Post Reply
Please be positive and constructive with your questions and comments.

Return to “Issues with the Learn Adafruit Playground Notes System”