Hi, I have a PowerBoost 500 Battery Shield and once the battery is plugged into the battery shield, the LEDs on the battery shield light up for a second and then become really dark.
I've tried a battery that works fine on another battery shield for troubleshooting and the same problem happened. Does anyone had a similar problem before?
PowerBoost 500 Shield Problem
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Please be positive and constructive with your questions and comments.
- adafruit_support_carter
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Re: PowerBoost 500 Shield Problem
It sounds like you have multiple shields and multiple batteries. Which batteries are you using? Can you post a photo of the problematic shield showing how you have it connected.
- TimmyDong
- Posts: 5
- Joined: Mon Jan 28, 2019 4:28 pm
Re: PowerBoost 500 Shield Problem
Yes I ordered three Lithium Ion Batteries - 3.7v 2000mAh and three battery shields. The other two battery shields work properly with the battery. Here is the picture of that problematic shield.
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- adafruit_support_carter
- Posts: 29483
- Joined: Tue Nov 29, 2016 2:45 pm
Re: PowerBoost 500 Shield Problem
Is the switch on in that photo? It looks off. Curious what the LEDs are doing if you attach a charged battery and turn switch on.
Additionally, what the CHG and DONE LEDs do when you plug in a USB cable.
Additionally, what the CHG and DONE LEDs do when you plug in a USB cable.
- TimmyDong
- Posts: 5
- Joined: Mon Jan 28, 2019 4:28 pm
Re: PowerBoost 500 Shield Problem
Without the USB cable connected, the 5V and Low LED only lights up when I plugged in the battery with the switch at the on position. Then 5V and Low LED becomes really dark. Nothing shows on the LED when I plug in the battery with the switch off.
Also, when I connect the USB cable, only the CHG LED lights up.
Also, when I connect the USB cable, only the CHG LED lights up.
- adafruit_support_carter
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- Joined: Tue Nov 29, 2016 2:45 pm
Re: PowerBoost 500 Shield Problem
That all sounds as expected, except for the getting "really dark" part. Can you post a photo of that state showing the really dark LEDs. Sounds like they aren't off, just dim.
- TimmyDong
- Posts: 5
- Joined: Mon Jan 28, 2019 4:28 pm
Re: PowerBoost 500 Shield Problem
Sorry I should say it more accurately. The LED lights up really shortly once I connected the battery. Then it becomes dim and goes completely off.
- adafruit_support_carter
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Re: PowerBoost 500 Shield Problem
Just to be sure - the batteries you are testing with are charged up?
- TimmyDong
- Posts: 5
- Joined: Mon Jan 28, 2019 4:28 pm
Re: PowerBoost 500 Shield Problem
Yes, I've fully charged the battery on another shield and put it back to the problematic one, still doesn't work.
- adafruit_support_carter
- Posts: 29483
- Joined: Tue Nov 29, 2016 2:45 pm
Re: PowerBoost 500 Shield Problem
Let's replace it. Send an email to [email protected] with a link to this thread and your order number and they can send you a new PowerBoost 500 Shield.
Please be positive and constructive with your questions and comments.