Defective Motion Control Screw Driver
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- drguthrie
- Posts: 5
- Joined: Wed Nov 10, 2021 2:33 pm
Defective Motion Control Screw Driver
I purchased a Motion Control Screwdriver in March and it worked fine for the first few times I used it and then quit working. The battery is fully charged. It will start to function correctly in the correct direction and then abruptly stop/quit. This morning it will not function at all on a full charge. I would like a refund or replacement. I have seen other posts describing the same behavior of this product. Perhaps it can be repaired. I am open to any of the above options. Thanks. Rick
- adafruit_support_carter
- Posts: 29209
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Defective Motion Control Screw Driver
Can you please post a photo of the packaging sticker that includes the serial number. Thanks, that'll help us with documenting these failures on our end.
- drguthrie
- Posts: 5
- Joined: Wed Nov 10, 2021 2:33 pm
Re: Defective Motion Control Screw Driver
I have the original packaging at home. I will see if there is a sticker or SN as you request this evening when I get home. Not sure.
Rick
Rick
- drguthrie
- Posts: 5
- Joined: Wed Nov 10, 2021 2:33 pm
Re: Defective Motion Control Screw Driver
This site does not show if my photos have been uploaded. I have uploaded two so far showing the serial number and the sku on the back of the packaging box. Let me know if you don’t receive the photos.
Thanks,
Rick
Thanks,
Rick
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- 8C26B17A-2527-41A4-AED5-75D14EFF705B.jpeg (73.5 KiB) Viewed 845 times
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- C56A83F3-19FD-4BA2-9EF7-7E384B618D62.jpeg (86.69 KiB) Viewed 845 times
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- EAD7C522-4A02-4FB9-8791-56F5B31F76BB.jpeg (265.27 KiB) Viewed 845 times
- drguthrie
- Posts: 5
- Joined: Wed Nov 10, 2021 2:33 pm
Re: Defective Motion Control Screw Driver
Attached is another photo of the screwdriver and the original packaging.
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- 2DC00944-0FFB-410A-860F-43CBACD20A40.jpeg (89.47 KiB) Viewed 844 times
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- A17B0B43-7217-4BC2-8E9E-DC34F311274A.jpeg (133.97 KiB) Viewed 844 times
- drguthrie
- Posts: 5
- Joined: Wed Nov 10, 2021 2:33 pm
Re: Defective Motion Control Screw Driver
Waiting for a reply:
- adafruit_support_mike
- Posts: 67459
- Joined: Thu Feb 11, 2010 2:51 pm
Re: Defective Motion Control Screw Driver
Send a note containing a link to this page and your order number to [email protected]. The folks there will process a refund.
- adafruit_support_carter
- Posts: 29209
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Defective Motion Control Screw Driver
@drguthrie Yep, what Mike said above. Email support and they will refund. Sorry for lagging in response. Thanks again for posting the photos.
Please be positive and constructive with your questions and comments.