Bad Metro M4 ? (order #2900493-2825094605)

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nmathew
 
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Bad Metro M4 ? (order #2900493-2825094605)

Post by nmathew »

I seem to be having the exact same behavior as this post with my new Metro M4 Express:
viewtopic.php?t=193758

I tried two cables and two USB ports; all combos of which work with my Circuit Playground Bluefruit. Trying to press, double press, etc the reset button doesn't work. My PC never notes a new COM connection, USB drive, etc. I just get a solid green power LED and nothing more. I created a fresh Win 10 install as part of my troubleshooting, so I really don't think it's the PC.

May I have an RMA as well?

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dastels
 
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Re: Bad Metro M4 ? (order #2900493-2825094605)

Post by dastels »

Please post a clear photo of the top and bottom of the board.

Dave

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dastels
 
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Re: Bad Metro M4 ? (order #2900493-2825094605)

Post by dastels »

In the meantime stock is being checked to see if there's some underlying problem.

Dave

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dastels
 
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Re: Bad Metro M4 ? (order #2900493-2825094605)

Post by dastels »

OK. We found a problem with a few units, unfortunately yours was one of them. Please email [email protected] with a link to this thread, your order number, and request the replacement of one Metro M4 Express.

Dave

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nmathew
 
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Re: Bad Metro M4 ? (order #2900493-2825094605)

Post by nmathew »

Thank you Dave. I appreciate the fast response. I saw a few other recent posts, and I worried you had a suspect lot come in.

Do you still want me to post images for your NCMR/CAR work?

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adafruit2
 
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Re: Bad Metro M4 ? (order #2900493-2825094605)

Post by adafruit2 »

no, its not a visually detectable thing :(

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