Purchased on Aug 31, 2022
Raspberry Pi 4 8GB
Summary: I am led to believe my issue is due to faulty hardware (see details below). How can I arrange a replacement?
Issue description:
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root@raspberrypi:~# cat /etc/os-release
PRETTY_NAME="Raspbian GNU/Linux 10 (buster)"
NAME="Raspbian GNU/Linux"
VERSION_ID="10"
VERSION="10 (buster)"
VERSION_CODENAME=buster
ID=raspbian
ID_LIKE=debian
HOME_URL="http://www.raspbian.org/"
SUPPORT_URL="http://www.raspbian.org/RaspbianForums"
BUG_REPORT_URL="http://www.raspbian.org/RaspbianBugs"
After streaming video (BANNED, disney+) for a while (time sometimes hours, sometimes minutes), my raspberry pi freezes up. I have tried several things and none seem to affect it:
- different power supply
- disable / enable the x compositor
- memory test checks out (sudo memtester 500 10)
- temp monitors never go above 38 C
The first error in the kern.log (also showed in dmesg) is "rcu: INFO: rcu_sched self-detected stall on CPU". More of the error can be seen below:
Code: Select all
Sep 29 13:54:41 raspberrypi kernel: [ 14.164075] ICMPv6: process `dhcpcd' is using deprecated sysctl (syscall) net.ipv6.neigh.eth0.retrans_time - use net.ipv6.neigh.eth0.retrans_time_ms instead
Sep 29 13:54:42 raspberrypi kernel: [ 14.916565] Bluetooth: Core ver 2.22
Sep 29 13:54:42 raspberrypi kernel: [ 14.916635] NET: Registered protocol family 31
Sep 29 13:54:42 raspberrypi kernel: [ 14.916642] Bluetooth: HCI device and connection manager initialized
Sep 29 13:54:42 raspberrypi kernel: [ 14.916657] Bluetooth: HCI socket layer initialized
Sep 29 13:54:42 raspberrypi kernel: [ 14.916667] Bluetooth: L2CAP socket layer initialized
Sep 29 13:54:42 raspberrypi kernel: [ 14.916684] Bluetooth: SCO socket layer initialized
Sep 29 13:54:42 raspberrypi kernel: [ 14.933468] Bluetooth: HCI UART driver ver 2.3
Sep 29 13:54:42 raspberrypi kernel: [ 14.933479] Bluetooth: HCI UART protocol H4 registered
Sep 29 13:54:42 raspberrypi kernel: [ 14.933540] Bluetooth: HCI UART protocol Three-wire (H5) registered
Sep 29 13:54:42 raspberrypi kernel: [ 14.933711] Bluetooth: HCI UART protocol Broadcom registered
Sep 29 13:54:42 raspberrypi kernel: [ 15.215044] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
Sep 29 13:54:42 raspberrypi kernel: [ 15.215055] Bluetooth: BNEP filters: protocol multicast
Sep 29 13:54:42 raspberrypi kernel: [ 15.215156] Bluetooth: BNEP socket layer initialized
Sep 29 13:54:42 raspberrypi kernel: [ 15.345138] Bluetooth: RFCOMM TTY layer initialized
Sep 29 13:54:42 raspberrypi kernel: [ 15.345165] Bluetooth: RFCOMM socket layer initialized
Sep 29 13:54:42 raspberrypi kernel: [ 15.345194] Bluetooth: RFCOMM ver 1.11
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665213] rcu: INFO: rcu_sched self-detected stall on CPU
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665225] rcu: 3-....: (2099 ticks this GP) idle=5ea/1/0x40000002 softirq=80368/80368 fqs=978
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665230] (t=2101 jiffies g=151061 q=6316)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665236] NMI backtrace for cpu 3
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665243] CPU: 3 PID: 1639 Comm: CompositorTileW Tainted: G C 5.10.103-v7l+ #1529
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665247] Hardware name: BCM2711
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665251] Backtrace:
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665271] [<c0b875f0>] (dump_backtrace) from [<c0b87984>] (show_stack+0x20/0x24)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665277] r7:ffffffff r6:00000000 r5:60000193 r4:c12e6fd8
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665286] [<c0b87964>] (show_stack) from [<c0b8bd74>] (dump_stack+0xcc/0xf8)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665295] [<c0b8bca8>] (dump_stack) from [<c07782cc>] (nmi_cpu_backtrace+0xc8/0xf4)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665301] r10:80000193 r9:c0e284a4 r8:c0c02060 r7:c0c02070 r6:00000003 r5:00000000
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665305] r4:00000003 r3:6e4df213
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665312] [<c0778204>] (nmi_cpu_backtrace) from [<c0778420>] (nmi_trigger_cpumask_backtrace+0x128/0x140)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665317] r5:c1205b24 r4:c020ed30
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665326] [<c07782f8>] (nmi_trigger_cpumask_backtrace) from [<c020fc5c>] (arch_trigger_cpumask_backtrace+0x20/0x24)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665331] r7:c1276640 r6:c12050a4 r5:c1205148 r4:00000003
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665338] [<c020fc3c>] (arch_trigger_cpumask_backtrace) from [<c0b896bc>] (rcu_dump_cpu_stacks+0x10c/0x144)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665347] [<c0b895b0>] (rcu_dump_cpu_stacks) from [<c029fd6c>] (rcu_sched_clock_irq+0x7c0/0xa38)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665352] r10:c1203d00 r9:2ee96000 r8:00000000 r7:c10982c0 r6:c10982c0 r5:eff2e2c0
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665356] r4:c1276640
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665364] [<c029f5ac>] (rcu_sched_clock_irq) from [<c02addd4>] (update_process_times+0x70/0x9c)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665370] r10:c02c1cb8 r9:eff27640 r8:ffffe000 r7:00000125 r6:35eef28b r5:00000000
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665374] r4:ffffe000
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665381] [<c02add64>] (update_process_times) from [<c02c15a4>] (tick_sched_handle+0x64/0x70)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665386] r7:00000125 r6:0cca4845 r5:c5887d68 r4:eff27988
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665393] [<c02c1540>] (tick_sched_handle) from [<c02c1d14>] (tick_sched_timer+0x5c/0xb8)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665400] [<c02c1cb8>] (tick_sched_timer) from [<c02ae92c>] (__hrtimer_run_queues+0xe8/0x384)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665404] r7:eff27680 r6:c120509c r5:eff27640 r4:eff27988
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665412] [<c02ae844>] (__hrtimer_run_queues) from [<c02af868>] (hrtimer_interrupt+0x130/0x2b8)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665417] r10:eff27790 r9:eff277c0 r8:ffffffff r7:7fffffff r6:00000003 r5:20000193
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665421] r4:eff27640
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665430] [<c02af738>] (hrtimer_interrupt) from [<c09c0430>] (arch_timer_handler_phys+0x38/0x40)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665436] r10:0000000f r9:c5886000 r8:c1818800 r7:0000001b r6:c18e8480 r5:c1205b74
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665439] r4:c18e6700
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665447] [<c09c03f8>] (arch_timer_handler_phys) from [<c028e120>] (handle_percpu_devid_irq+0x8c/0x21c)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665454] [<c028e094>] (handle_percpu_devid_irq) from [<c028734c>] (generic_handle_irq+0x44/0x54)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665459] r7:00000001 r6:00000000 r5:00000000 r4:c1096d90
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665466] [<c0287308>] (generic_handle_irq) from [<c0287aac>] (__handle_domain_irq+0x6c/0xc4)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665473] [<c0287a40>] (__handle_domain_irq) from [<c020135c>] (gic_handle_irq+0x90/0xa4)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665478] r9:c5886000 r8:c1096d9c r7:c5887d68 r6:f081400c r5:f0814000 r4:c1205b74
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665484] [<c02012cc>] (gic_handle_irq) from [<c0200abc>] (__irq_svc+0x5c/0x7c)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665489] Exception stack(0xc5887d68 to 0xc5887db0)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665495] 7d60: d8800014 00000000 00000000 0000000a c5887e90 c598af08
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665500] 7d80: da528bc4 00000000 ffece4e8 d8800014 0000000f c5887dc4 c5887dc8 c5887db8
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665505] 7da0: c03f2944 c0b97bec 20000113 ffffffff
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665511] r9:c5886000 r8:ffece4e8 r7:c5887d9c r6:ffffffff r5:20000113 r4:c0b97bec
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665520] [<c0b97bac>] (_raw_spin_lock) from [<c03f2944>] (alloc_set_pte+0x2a0/0x32c)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665528] [<c03f26a4>] (alloc_set_pte) from [<c03b20b4>] (filemap_map_pages+0x3a0/0x3c4)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665533] r10:0000000f r9:c5887e90 r8:c5910900 r7:c1205048 r6:00000402 r5:00000406
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665537] r4:da528bc4
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665544] [<c03b1d14>] (filemap_map_pages) from [<c03f3a10>] (handle_mm_fault+0xe20/0x1124)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665549] r10:c1205048 r9:00000040 r8:00000254 r7:0000000f r6:c5887e90 r5:00000000
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665554] r4:ab69d000
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665560] [<c03f2bf0>] (handle_mm_fault) from [<c0b97fdc>] (do_page_fault+0x144/0x314)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665566] r10:00000254 r9:00000000 r8:c4fdc644 r7:c4fdc600 r6:00000206 r5:ab69d000
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665570] r4:c5887fb0
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665577] [<c0b97e98>] (do_page_fault) from [<c0b9828c>] (do_translation_fault+0xe0/0x10c)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665582] r10:00000500 r9:00000500 r8:00000206 r7:ab69d000 r6:c0b981ac r5:00000206
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665586] r4:c120af78
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665593] [<c0b981ac>] (do_translation_fault) from [<c0214de4>] (do_DataAbort+0x40/0xc0)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665599] r9:00000500 r8:c5887fb0 r7:ab69d000 r6:c0b981ac r5:00000206 r4:c120af78
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665605] [<c0214da4>] (do_DataAbort) from [<c0200da4>] (__dabt_usr+0x44/0x60)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665609] Exception stack(0xc5887fb0 to 0xc5887ff8)
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665614] 7fa0: ab69d000 ab193000 00000500 00000500
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665620] 7fc0: ab193000 ab69d000 00000198 03211a10 00000540 00000500 00000500 ae9cf720
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665625] 7fe0: 00000500 ae9cf700 03e8fb80 03211a10 20000010 ffffffff
Sep 29 14:15:43 raspberrypi kernel: [ 1258.665631] r8:30c5387d r7:30c5383d r6:ffffffff r5:20000010 r4:03211a10
Searching around the internet has not produced much but this issue looks very similar to mine and was only solved with a hardware replacement.
https://forums.raspberrypi.com/viewtopic.php?t=301435
Is there anything that adafruit recommends I try? Or would it be possible to get a replacement?
Thanks,
Dave