Received macropad starter kit with screen displaying cut off text

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500sd
 
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Received macropad starter kit with screen displaying cut off text

Post by 500sd »

I just received my Adafruit macropad starter kit and after assembling it, trying out different code etc I've come to the conclusion that the screen is cutting off a bit of the top part of the text the OLED screen should be displaying. I'm beyond sad about this, and to top it off I had to source the starter kit from a different distributor (everything is brand new and I assembled it myself)...Please tell me there is some way to remedy this and that I didn't just set fire to the money I spent on this! This is just my luck

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mikeysklar
 
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Re: Received macropad starter kit with screen displaying cut off text

Post by mikeysklar »

Can you post a photo of what you are seeing?

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500sd
 
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Re: Received macropad starter kit with screen displaying cut off text

Post by 500sd »

mikeysklar wrote: Fri Nov 11, 2022 3:12 pm Can you post a photo of what you are seeing?
I attached a photo to this post. You can notice that the screen itself isn’t quite seated correctly in this photo, but let me know what you think.
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0B2815C9-469E-499F-A52A-96D5F512A742.jpeg
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mikeysklar
 
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Re: Received macropad starter kit with screen displaying cut off text

Post by mikeysklar »

The CircuitPython REPL output from "Hello World" might not be the best example code for confirming the display is correctly aligned.

Can you try some of the other CircuitPython MacroPad programs from this repo:

https://github.com/adafruit/Adafruit_Ci ... n/examples

Start with this one macropad_simpletest_display.py:

https://github.com/adafruit/Adafruit_Ci ... display.py

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500sd
 
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Re: Received macropad starter kit with screen displaying cut off text

Post by 500sd »

mikeysklar wrote: Tue Nov 15, 2022 7:40 pm The CircuitPython REPL output from "Hello World" might not be the best example code for confirming the display is correctly aligned.

Can you try some of the other CircuitPython MacroPad programs from this repo:

https://github.com/adafruit/Adafruit_Ci ... n/examples

Start with this one macropad_simpletest_display.py:

https://github.com/adafruit/Adafruit_Ci ... display.py
I tried tons of other codes and I can confirm that it’s not just this circuit python screen being the only one to show cut off text, unfortunately

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500sd
 
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Re: Received macropad starter kit with screen displaying cut off text

Post by 500sd »

This person seemed to have the exact same issue as me:

viewtopic.php?f=19&t=182379

I purchased the starter kit through Digikey which seems to be the only other distributor for the adafruit macropad products since the macropads are sold out on the official adafruit website. I hope there is a way to resolve this/receive a replacement or something. I am super sad that this is happening I was so excited to finally get one in my hands and of course this is happening to me :/

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Re: Received macropad starter kit with screen displaying cut off text

Post by mikeysklar »

You can email [email protected] requesting a replacement now that you have confirmed other examples are also misaligned. They will need this forum link and your order#.

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500sd
 
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Re: Received macropad starter kit with screen displaying cut off text

Post by 500sd »

mikeysklar wrote: Wed Nov 16, 2022 6:34 pm You can email [email protected] requesting a replacement now that you have confirmed other examples are also misaligned. They will need this forum link and your order#.
Thank you for the assistance. I just sent the email. Hopefully this can be resolved smoothly. I really appreciate your help!

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