Broken side glow led strips
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Please be positive and constructive with your questions and comments.
- Srradue
- Posts: 2
- Joined: Sat Nov 26, 2022 2:34 pm
Broken side glow led strips
I recently purchased a large number of side emitting led strips. I have not tested all of them but so far two of them have been damaged. Some of the pixels were aready peeling off straight out the box. Attached is a picture. I tried to upload a video along with it but it was too big.
- Attachments
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- D587EC2B-93EF-4600-AF2B-54ACF2B1EDA1.jpeg (723.48 KiB) Viewed 77 times
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- CB6743EE-D512-4CF3-B5FB-5CD6968D0D3A.jpeg (674.92 KiB) Viewed 77 times
- mikeysklar
- Posts: 13824
- Joined: Mon Aug 01, 2016 8:10 pm
Re: Broken side glow led strips
Thank you for the photos.
What was the date of purchase?
What was the date of purchase?
- Srradue
- Posts: 2
- Joined: Sat Nov 26, 2022 2:34 pm
Re: Broken side glow led strips
Around October 22nd. I just got them out of the box for the first time when i took the pictures in november.
- mikeysklar
- Posts: 13824
- Joined: Mon Aug 01, 2016 8:10 pm
Re: Broken side glow led strips
You opened the case a few days passed the month long warranty. Please check your order sooner.
I think that [email protected] will try to work with you. Please email them and send this forum thread as authorization for replacement. They will need your order#.
I think that [email protected] will try to work with you. Please email them and send this forum thread as authorization for replacement. They will need your order#.
Please be positive and constructive with your questions and comments.