Pi Camera Version 2 not working on multiple boards

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joemag
 
Posts: 2
Joined: Sat May 05, 2012 11:27 am

Pi Camera Version 2 not working on multiple boards

Post by joemag »

I ordered Raspberry Pi Camera Board v2 - 8 Megapixels PID: 3099 on Dec 16 2022 (order id 2981086-0887744754
) but am unable to get it working. No matter what I try, the camera is never recognized. For example, libcamera-hello reports "*** no cameras available ***"

Here are some details:
Followed appropriate static protection procedures
Followed the camera connection video
Tried on multiple R-Pi 2 boards (don't have any 3 or 4s)
Tried reseating all connectors (ribbon and on-board connector)
Tried on bullseye and buster
Tried enabling Glamor on bullseye
Tried other troubleshooting suggestions online such as enabling legacy camera support
One thing that concerns me is that I put the camera in its case first thing, before I saw the warning about the new foam backing being thicker than what the case was designed for--worried I might have damaged the camera.

Any recommendations for further troubleshooting would be appreciated or is the camera DoA?

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bidrohini
 
Posts: 202
Joined: Thu Oct 20, 2022 10:03 am

Re: Pi Camera Version 2 not working on multiple boards

Post by bidrohini »

if you don't hear from adafruit here, you can address your issue in this form: https://www.adafruit.com/contact_us

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adafruit_support_mike
 
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Joined: Thu Feb 11, 2010 2:51 pm

Re: Pi Camera Version 2 not working on multiple boards

Post by adafruit_support_mike »

It sounds like you've done all the relevant troubleshooting. Let's get you a new one:

Send a note containing a link to this page and your order number to [email protected]. The folks there will get you a replacement.

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joemag
 
Posts: 2
Joined: Sat May 05, 2012 11:27 am

Re: Pi Camera Version 2 not working on multiple boards

Post by joemag »

Done. Thanks to you both!

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