Defective 5303 Feather

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bicklej
 
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Defective 5303 Feather

Post by bicklej »

Recently received a feather 5303 on order 3002364-4312864653 that is causing power surges on the USB port. The LED's on the board are not coming on. I have tried different workstations and the factory reset using the reset/boot button presses without success.

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Jeff B

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Re: Defective 5303 Feather

Post by adafruit_support_carter »

Is anything attached to the Feather other than the USB cable?

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bicklej
 
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Re: Defective 5303 Feather

Post by bicklej »

It is new out of the package, no headers, no connectors.

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Re: Defective 5303 Feather

Post by adafruit_support_carter »

OK, sounds like something on the board might be shorting. Not seeing anything on the LEDs is possible, so may or may not be related.

Can you post photos of both sides of the Feather so we can look for any obvious hardware issue.

How are you getting indications of the power surges?

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bicklej
 
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Re: Defective 5303 Feather

Post by bicklej »

The power surge is a Windows message - see image of error in attachments.
If have also attached images of the front and back of the board.
Attachments
USB Power Surge - 5303.png
USB Power Surge - 5303.png (35.7 KiB) Viewed 43 times
IMG_0621.png
IMG_0621.png (731.1 KiB) Viewed 43 times
IMG_0620.png
IMG_0620.png (522.77 KiB) Viewed 43 times

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Re: Defective 5303 Feather

Post by adafruit_support_carter »

Thanks. Nothing obvious. Let's just replace it.

Send an email to [email protected] with a link to this thread and your order number and they can send you a replacement PID 5303 Feather.

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bicklej
 
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Re: Defective 5303 Feather

Post by bicklej »

Thank you for your assistance.
Have a great Day!

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