Dead Bluefruit BLE
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Please be positive and constructive with your questions and comments.
- dskogman
- Posts: 20
- Joined: Wed Feb 17, 2016 9:37 pm
Dead Bluefruit BLE
Two more of the Bluetooth BLE UART devices I ordered are dead. Order #2990457-1849881204. This is 4 now out of 70+ I’ve purchased.
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Dead Bluefruit BLE
Can you provide more information on what is happening? How are the BLE UART Friends being used? What is the indication that they are "dead"?
- dskogman
- Posts: 20
- Joined: Wed Feb 17, 2016 9:37 pm
Re: Dead Bluefruit BLE
Mode lights don’t come on and doesn’t show up in Bluefruit LE connect. DOA
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- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Dead Bluefruit BLE
Do you have a BLE UART Friend that is not attached to custom hardware that could be used for testing?
- dskogman
- Posts: 20
- Joined: Wed Feb 17, 2016 9:37 pm
Re: Dead Bluefruit BLE
I have a couple of dead ones I’ve pulled off but no new ones.
- dskogman
- Posts: 20
- Joined: Wed Feb 17, 2016 9:37 pm
Re: Dead Bluefruit BLE
Can I get an RMA for these now?
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Dead Bluefruit BLE
Can you hook one of the removed ones up per the guide here:
https://learn.adafruit.com/introducing- ... end/wiring
and post what behavior they show.
We need to rule out it being something with the custom hardware.
https://learn.adafruit.com/introducing- ... end/wiring
and post what behavior they show.
We need to rule out it being something with the custom hardware.
- dskogman
- Posts: 20
- Joined: Wed Feb 17, 2016 9:37 pm
Re: Dead Bluefruit BLE
That is exactly how they are connected on the PCB. I've put 70+ of these on and 95% of the time they work fine. If they are dead I take the dead one off and put a new one on and it works fine. If you want them back to test them you can have them. I'm done doing your QA.
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Dead Bluefruit BLE
OK, we can replace. Is the total count just the 4 mentioned out of the 70?
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Dead Bluefruit BLE
OK, thanks for confirming.
Send an email to [email protected] with a link to this thread and your order number and they can send you 4 replacement BLE UART Friends.
Send an email to [email protected] with a link to this thread and your order number and they can send you 4 replacement BLE UART Friends.
Please be positive and constructive with your questions and comments.