Pyportal won’t boot
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Please be positive and constructive with your questions and comments.
- dancleve
- Posts: 3
- Joined: Thu Jul 26, 2012 6:35 pm
Pyportal won’t boot
My Pyportal order arrived today and I can’t get it to turn on. I have double tapped the reset button multiple times. I have another one and when it arrived, I was able to get it to work right away. I believe there may be a problem with this one.
- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: Pyportal won’t boot
Sounds like an issue with the PyPortal.
Are you using the same power supply as the working unit?
Is anything else connected?
Do you see any LED activity?
Are you using the same power supply as the working unit?
Is anything else connected?
Do you see any LED activity?
- dancleve
- Posts: 3
- Joined: Thu Jul 26, 2012 6:35 pm
Re: Pyportal won’t boot
I’m using the same power and cord from the working one and tried several others. See no LED lights come on. Nothing else Connected.
- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: Pyportal won’t boot
Let's start the process to get you a replacement. You should see lights. This means either no bootloader was installed or there is a real hardware issue. If you have the original pink bag that PyPortal came with can you post the numbers on it? This will be helpful to track if there is a batch issue.
Please send an e-mail to [email protected]. They will need this forum thread link as authorization and your order#.
Please send an e-mail to [email protected]. They will need this forum thread link as authorization and your order#.
- dancleve
- Posts: 3
- Joined: Thu Jul 26, 2012 6:35 pm
Re: Pyportal won’t boot
Yes, have it.
W17911-E
W17911-E
- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: Pyportal won’t boot
Thank you for the pink bag numbers.
Please be positive and constructive with your questions and comments.