DOA ItsyBitsy NRF52840

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weedalicious
 
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DOA ItsyBitsy NRF52840

Post by weedalicious »

Product: ItsyBitsy NRF52840
Order#: 3035434-4559641490

No lights on board or drive show up on system when connected via USB. One of the board is working fine, the other is non-responsive. Tried various combinations of reset button pushes with no effect.

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mikeysklar
 
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Re: DOA ItsyBitsy NRF52840

Post by mikeysklar »

What was the order date? The forum moderators cannot lookup order#'s.

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weedalicious
 
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Re: DOA ItsyBitsy NRF52840

Post by weedalicious »

The order date was March 13, 2023 @ 3:55 AM

I tried emailing support and this is where they pointed me as well as asked to provide order number. If there are additional information that would help expedite the resolution, I'm more than happy to supplement accordingly

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mikeysklar
 
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Re: DOA ItsyBitsy NRF52840

Post by mikeysklar »

Thank you for the order date.

You need to start with the forums and get authorization. This board should be replaced so I'm sending you back to support with this forum link as your authorization. Please email them with this forum link + order# and they will help with getting you a replacement ItsyBitsy nRF52840.

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weedalicious
 
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Re: DOA ItsyBitsy NRF52840

Post by weedalicious »

Thank you very much for the assistance

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