Dear support, i post here cause i didnt see any forum related with my problem.
So we bought 13 pieces of the product with SKU 939 Usb MicroSD Card Reader/Writer. We had a customer return one as faulty and we tried to exchange it with a new one but that was also faulty. We checked all 13pcs in our stock and are all faulty. The problem is that when we tried using them the MicroSD Card wasn't recognisable from the usb. We checked all 13 pieces seperately and none of them work.
How can we proceed with this?
Best regards,
CA
Faulty products
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- adafruit_support_carter
- Posts: 29154
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Faulty products
Just to check - was the SD card known to be good? The SD card worked in a different reader?
- Kidonu
- Posts: 5
- Joined: Tue Mar 21, 2023 10:14 am
Re: Faulty products
Thanks for the answer,
Just tested the SD-Card and it works fine. I tried again using the exact MicroSD-Card but still your device doesn't work. All 13 of them appear to be faulty.
Best regards,
CA
Just tested the SD-Card and it works fine. I tried again using the exact MicroSD-Card but still your device doesn't work. All 13 of them appear to be faulty.
Best regards,
CA
- adafruit_support_carter
- Posts: 29154
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Faulty products
OK, so not just a bad SD card.
How is the SD card formatted? Could it just be an issue with the host PC not knowing how to handle it?
How is the SD card formatted? Could it just be an issue with the host PC not knowing how to handle it?
- Kidonu
- Posts: 5
- Joined: Tue Mar 21, 2023 10:14 am
Re: Faulty products
Just to double-triple check if they work our store bought 2 new MicroSD-CARD and was tested in 2 different pc stations. All 13 of them dont work. Can't be a coincidence. Besides that, it doesn't recoginse the microSD-CARD and that makes the USB completely useless.
- adafruit_support_carter
- Posts: 29154
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Faulty products
We can refund these. Replacing is probably not going to work, since the failure rate is potentially indicating some kind of incompatibility with your hardware setup.
Send an email to [email protected] with a link to this thread. They can refund you for the 13x PID 939 SD card readers.
Send an email to [email protected] with a link to this thread. They can refund you for the 13x PID 939 SD card readers.
- Kidonu
- Posts: 5
- Joined: Tue Mar 21, 2023 10:14 am
Re: Faulty products
Thank you, have a nice day
Please be positive and constructive with your questions and comments.