Magnetic USB cable tip not working properly

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Noah7155
 
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Joined: Sat Nov 26, 2022 12:09 am

Magnetic USB cable tip not working properly

Post by Noah7155 »

One of the two extra tips that I bought for my magnetic USB cable (https://www.adafruit.com/product/5520) isn't connecting reliably, with the little blue light in the cable going off and no data or power going either way. Both my other tips work perfectly with the cable, so I know it isn't a cable issue. The hard disconnect can be temporarily fixed by changing the angle of the cable in the connector (I've checked all of my USB-C ports, same behavior). Although I don't think I can attach a decent length video to one of these, when I wiggle the connector in the socket the blue light will go on and off at consistent angles. every time I flip over the cable or tip in the socket, the angle needed to achieve proper connection seems to be different. (Pics don't really show much, but I can't attach a video to this)
Attachments
bad angle
bad angle
20230324_232825.jpg (335.25 KiB) Viewed 52 times
good angle
good angle
20230324_232807.jpg (331.64 KiB) Viewed 52 times

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mikeysklar
 
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Joined: Mon Aug 01, 2016 8:10 pm

Re: Magnetic USB cable tip not working properly

Post by mikeysklar »

We can replace this tip for you. Thank you for the photos and troubleshooting.

Please e-mail [email protected] with your order# and provide a link to this forum thread as your authorization.

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