Witty Pi 4 supplied power cable pinned reverse

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Sigridco
 
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Witty Pi 4 supplied power cable pinned reverse

Post by Sigridco »

Anyone else receive a Witty Pi 4 RTC & Power Management with the supplied power cable pinned reverse polarity?

The supplied XH2.54 power cable that came with the Witty Pi 4 is manufactured incorrectly with the wires pinned reverse from the expected power connector on the board.

U1 became petulant, angry, and began to smoke in a non-smoking household.

Can I get a replacement Adafruit?
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mikeysklar
 
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Re: Witty Pi 4 supplied power cable pinned reverse

Post by mikeysklar »

That is a unfortunate mix up on the included cable.

Please e-mail [email protected] to request a replacement Witty Pi 4. They will need your order# and a link to this forum thread which is your approval.

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Sigridco
 
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Re: Witty Pi 4 supplied power cable pinned reverse

Post by Sigridco »

Thanks for your reply mikeysklar.

I emailed [email protected] that information twice before, (5/8 & 5/15) with no reply or acknowledgement.

I'll give it another try.

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mikeysklar
 
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Re: Witty Pi 4 supplied power cable pinned reverse

Post by mikeysklar »

Without a forum link as authorization support will cannot proceed with replacement.

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