PyPortal DOA

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donaldmritter
 
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PyPortal DOA

Post by donaldmritter »

Hi, I recently ordered a PyPortal (Order #3076312-3337208251) that appears to be defective. It does not boot or connect as a storage device. When powered the red ACT light turns on but nothing else happens. I have tried three different cables that work to program Arduinos and Picos, resetting multiple times, booting with/without an SD card, and both Windows 10 and macOS 13.1.

I have seen a similar issue, viewtopic.php?p=965751&hilit=pyportal#p965751. My pink bag also has W17911-E.
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dastels
 
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Re: PyPortal DOA

Post by dastels »

Does a double-press on reset accomplish anything?

Dave

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donaldmritter
 
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Re: PyPortal DOA

Post by donaldmritter »

Double pressing does nothing. It's almost like it doesn't have any initial programming.

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dastels
 
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Re: PyPortal DOA

Post by dastels »

That's possible. Please email [email protected] with a link to this thread, your order number, and request the replacement of one PyPortal.

Dave

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donaldmritter
 
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Re: PyPortal DOA

Post by donaldmritter »

Will do. Thanks.

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