HDMI 5" 800x480 screen - white screen with lines and pixels

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mxmlnjulia
 
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HDMI 5" 800x480 screen - white screen with lines and pixels

Post by mxmlnjulia »

Hi,

I bought five screens and only two of them don't load Video Looper and instead show white lines screen with lines. They also show pixels when starting up. I got working all the others and tried all possible hardware troubleshooting with different working Pi's, cables, USB drives and power supply. Only two of the screens are not working, and they are all the same.
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mikeysklar
 
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Re: HDMI 5" 800x480 screen - white screen with lines and pixels

Post by mikeysklar »

On the two screens that are having issues can you take a look at the backside of the 5" display? There is a tiny ribbon connector that comes out the backside and has two black locking clips. Can you release the clips and reseat the ribbon then lock it back in place?
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mxmlnjulia
 
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Re: HDMI 5" 800x480 screen - white screen with lines and pixels

Post by mxmlnjulia »

Hi,

Thank you for the prompt reply. I tried reseating the ribbon on both screens as instructed but unfortunately to no avail. No visible difference while loading, either.

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mikeysklar
 
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Re: HDMI 5" 800x480 screen - white screen with lines and pixels

Post by mikeysklar »

Let's get you replacements for the 2 of 5 units that are not working.

Please e-mail [email protected] to request the two screens. They will need your order# and a link to this forum thread as authorization.

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mxmlnjulia
 
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Re: HDMI 5" 800x480 screen - white screen with lines and pixels

Post by mxmlnjulia »

Thanks for the help.

Just wanted to let you know this whole discussion was about Order: 3074996-8272532741. But since I'm working on a schedule, I decided to make another order (3078763-7050781659), which arrived today with four more screens. Three of them are working fine and one has the same issue. I tried reseating the ribbon but unfortunately no luck.
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mikeysklar
 
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Re: HDMI 5" 800x480 screen - white screen with lines and pixels

Post by mikeysklar »

Okay, please contact support again about the second order to replace one additional screen. Same deal they need they will need this forum link as authorization and your order#.

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