We worked straight through the holidays for the last 60 days or so from 6am to 3am shipping kits, making kits, doing live video chats, posting in the forums - we were there, so for the next 5 days we are going to recharge our batteries and do some inventory for tax stuff. Here is some very important information:
Any order placed from 1/4 to 1/8 may ship 4-5 business days *after* your order. If the item is in stock it may go out sooner.
Customer service emails and forum support will happen each day, likely every 6 hours, please be patient, we will get to all of them.
Phone calls may go to voicemail, we will be checking this every few hours - your best bet is to send an email or post in the forums for technical support as always.
When in doubt, email us - we'll be around each day, we just will not be around second by second as we usually are :)
Thank you for a great year, we're spending the week resting up so we can deliver more open source hardware kits at a great value to more people and make even better resources for your journey towards learning electronics and engineering.