Need a replacement

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Locked
User avatar
murcalinc
 
Posts: 3
Joined: Tue Sep 07, 2021 5:39 pm

Need a replacement

Post by murcalinc »

Hi Support staff,

We bought 25 BeagleBones on Invoice # 2633210 dated 08/13/2021. We've used this part on many of our products over the years. One of the units does not power up. It's defective per our engineering team. We need this unit replaced. I can return the defective unit, but we need the replacement as soon as possible because of our production schedule. I've attached a photo, not knowing if it will help or not.

Thanks!
Attachments
bad_unit.jpg
bad_unit.jpg (581.46 KiB) Viewed 2153 times

User avatar
adafruit_support_carter
 
Posts: 29151
Joined: Tue Nov 29, 2016 2:45 pm

Re: Need a replacement

Post by adafruit_support_carter »

Do you have any more information about what is the indication the board is not powering up? What is being used for power? How is the board being used in general?

User avatar
murcalinc
 
Posts: 3
Joined: Tue Sep 07, 2021 5:39 pm

Re: Need a replacement

Post by murcalinc »

Follow up: Have you had a chance to review this request yet?
Thank you.

User avatar
murcalinc
 
Posts: 3
Joined: Tue Sep 07, 2021 5:39 pm

Re: Need a replacement

Post by murcalinc »

Sorry, I did not refresh and see your inquiry. Let me ask the engineers for a specific answer and I'll get back to you.

Locked
Please be positive and constructive with your questions and comments.

Return to “Beagle Bone & Adafruit Beagle Bone products”