I talked with a rep at Mouser Electronics back in early November 2021. We've been waiting on direction with what to do about this broken unit and just received a message. I talked with them again today and she gave me your contact information...
We recently purchased two Quick/861DW Rework Stations and one of them failed because the motor appears to have gotten hot and melted away from the fam assembly (see attached photo).
The Mouser invoice for this unit is 62469594. We purchased them back in June of this year and was hoping there is a current warranty still available since the unit failed after only less than 5 months of operation.
The unit No. N20201220090
Other nomenclature from back panel sticker: Q/320412 QK 003-2019 and QR Code 317N000826
Thanks for your attention to this issue.
Quick 861DW Rework Station
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- kswill5255
- Posts: 1
- Joined: Tue Feb 15, 2022 7:05 pm
Quick 861DW Rework Station
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- adafruit_support_mike
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Re: Quick 861DW Rework Station
I'm afraid our return/replace period runs 30 days from purchase, so I can't use that.
What kind of duty cycle was the rework station pulling when it failed?
What kind of duty cycle was the rework station pulling when it failed?
Please be positive and constructive with your questions and comments.