Dead Boards
Moderators: adafruit_support_bill, adafruit
Please be positive and constructive with your questions and comments.
- jbeagle
- Posts: 36
- Joined: Tue Oct 18, 2022 11:47 am
Re: Dead Boards
I just received the new Titano Board and it will not power up! What do we do with this one now? Please let me know what tests you want to try on this one.
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Dead Boards
The best test is to try and get into bootloader mode by double pressing the reset button. And since you have other Titano's that work, can use those to see how it *should* behave - both the BOOT folder that shows as well as the color of the NeoPixel on the Titano.
Be sure to use the same USB cable, etc. that is known to work with another Titano.
Be sure to use the same USB cable, etc. that is known to work with another Titano.
- jbeagle
- Posts: 36
- Joined: Tue Oct 18, 2022 11:47 am
Re: Dead Boards
I tried to get the new dead Titano to go into boot loader mode with no success. the new Titano does not have any LED's lighting up on the back. The Neo Pixel does not light up ether. I did get the other two Titano's I have out and tried the same steps. They both went into Bootloader mode and showed a name of PORTALBOOT. One thing I did notice after going Tinto boot loader mode was that it erased all code on the Titano with I rebooted it into the normal mode with it showing up as CIRCUITPY.
Is there something else we can try?
Is there something else we can try?
- jbeagle
- Posts: 36
- Joined: Tue Oct 18, 2022 11:47 am
Re: Dead Boards
Are we looking to test this or are we working on a return / replacement?
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Dead Boards
OK, let's replace again, but also this time return those two that don't seem to want to work. We can take a look at them back here and try and see what's going on. Sorry yet another Titano is acting that way.
Send another email to [email protected] and link them to this thread again. They can send you another replacement Titano. Also ask them for an RMA FORPHIL to have the *two* other problematic Titanos returned.
Send another email to [email protected] and link them to this thread again. They can send you another replacement Titano. Also ask them for an RMA FORPHIL to have the *two* other problematic Titanos returned.
- jbeagle
- Posts: 36
- Joined: Tue Oct 18, 2022 11:47 am
Re: Dead Boards
I am sorry but I disposed of the first one as directed by the support staff but I will send the second one back. Thanks for the update and I will get this taken care of tonight
- jbeagle
- Posts: 36
- Joined: Tue Oct 18, 2022 11:47 am
Re: Dead Boards
So I am not sure what is going on. I just got my replacement Titano delivered today. I was happy to see it and plugged it into my Mac it powered up and the display is blurry. It was running CircuitPython 5.0.0 Bata. I loaded the 7.3.3 code and loaded a know good file set to run the Adafriut Quotes. It did not fix it. This is the third replacement board and weeks delayed on my projects. I am attaching photos of the display.
- adafruit_support_carter
- Posts: 29168
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Dead Boards
Check the ribbon cable connection on the back of the Titano. Make sure the ribbon cable is well seated and that the two black plastic retainer clips are fully pushed in.
- jbeagle
- Posts: 36
- Joined: Tue Oct 18, 2022 11:47 am
Re: Dead Boards
I moved the small black clips and used a toothpick to slide the ribbon cable out of the socket. I slid the cable back in made sure it was seated and pushed the black clips back down. This did not fix the problem.
- jbeagle
- Posts: 36
- Joined: Tue Oct 18, 2022 11:47 am
Re: Dead Boards
Any update that I should try today? Or are you wanting to ship this one back and send a new one out?
- tannewt
- Posts: 3304
- Joined: Thu Oct 06, 2016 8:48 pm
Re: Dead Boards
What exact model of laptop are you using and what OS version does it have? Have you tried it with any other power sources?
Please post a picture of the back of the portal with the ghosting display.
Please post a picture of the back of the portal with the ghosting display.
- tannewt
- Posts: 3304
- Joined: Thu Oct 06, 2016 8:48 pm
Re: Dead Boards
Also, how many different USB cables have you tried?
- jbeagle
- Posts: 36
- Joined: Tue Oct 18, 2022 11:47 am
Re: Dead Boards
I am using a Mac Book Pro Laptop running the latest OS. I have tried a power brick with the same outcome. I have 4 different working USB data cables.
- tannewt
- Posts: 3304
- Joined: Thu Oct 06, 2016 8:48 pm
Re: Dead Boards
Thanks for the quick reply! Do you know if an issue has been filed in the CircuitPython repo?
Is it correct that it didn't work with the 5 beta it shipped with and not with the 7.3.3 version?
Is it correct that it didn't work with the 5 beta it shipped with and not with the 7.3.3 version?
Please be positive and constructive with your questions and comments.