Return of broken Adafruit 3.5" 480x320 TFT FeatherWing

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ToniS
 
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Joined: Wed Oct 19, 2022 9:31 am

Return of broken Adafruit 3.5" 480x320 TFT FeatherWing

Post by ToniS »

Hello.
7 months ago I bought an Adafruit 3.5" 480x320 TFT FeatherWing from BerryBase in Germany.
The order number at BerryBase is 371041.
I am using it with an Adafruit ESP32 Feather, see attached pictures.

The TFT FeatherWing has now broken, so I like to return it for replacement, but:
1) According to the BerryBase site I first must create an entry here on the Official Adafruit Forum.
2) Then you at Adafruit must confirm that I can have my order exchanged.
https://support.berrybase.de/de/support ... 3000018897

SO: I have now created this Adafruit Forum entry, and like to return this defect product within my guarantee period.
https://www.berrybase.de/en/terms-and-conditions

The SD card reader on the TFT FeatherWing has been a bit unstable from time to time, and the screen has sometimes flickered.
Last weekend the TFT FeatherWing worked (with some screen flicker), but yesterday both the SD card reader and the screen stopped working completely.
I guess something in wrong on the bus they are sitting on.

The simple TFT Graphics Test and ImageReader examples in the Arduino IDE does not work.
The screen is just white and the SD.begin() fails. I have googled on all tips I could find.

The TFT FeatherWing worked two days ago, now it is broken, and I like it to be replaced by BerryBase.

Thanks in advance for your assistance.
Regards/Toni
Attachments
AdafruitTFTFeatherWing.jpg
AdafruitTFTFeatherWing.jpg (136.78 KiB) Viewed 43 times
AdafruitTFTFeatherWing_printout.jpg
AdafruitTFTFeatherWing_printout.jpg (191.15 KiB) Viewed 43 times

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mikeysklar
 
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Joined: Mon Aug 01, 2016 8:10 pm

Re: Return of broken Adafruit 3.5" 480x320 TFT FeatherWing

Post by mikeysklar »

Nice acrylic mounts you have made. CNC?

Adafruit policy warranty / return / refund policy is limited to one month. I didn't see a time period mentioned in the BerryBase policy you linked to.

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