Broken side glow led strips

EL Wire/Tape/Panels, LEDs, pixels and strips, LCDs and TFTs, etc products from Adafruit

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Srradue
 
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Joined: Sat Nov 26, 2022 2:34 pm

Broken side glow led strips

Post by Srradue »

I recently purchased a large number of side emitting led strips. I have not tested all of them but so far two of them have been damaged. Some of the pixels were aready peeling off straight out the box. Attached is a picture. I tried to upload a video along with it but it was too big.
Attachments
D587EC2B-93EF-4600-AF2B-54ACF2B1EDA1.jpeg
D587EC2B-93EF-4600-AF2B-54ACF2B1EDA1.jpeg (723.48 KiB) Viewed 78 times
CB6743EE-D512-4CF3-B5FB-5CD6968D0D3A.jpeg
CB6743EE-D512-4CF3-B5FB-5CD6968D0D3A.jpeg (674.92 KiB) Viewed 78 times

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mikeysklar
 
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Re: Broken side glow led strips

Post by mikeysklar »

Thank you for the photos.

What was the date of purchase?

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Srradue
 
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Re: Broken side glow led strips

Post by Srradue »

Around October 22nd. I just got them out of the box for the first time when i took the pictures in november.

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mikeysklar
 
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Re: Broken side glow led strips

Post by mikeysklar »

You opened the case a few days passed the month long warranty. Please check your order sooner.

I think that [email protected] will try to work with you. Please email them and send this forum thread as authorization for replacement. They will need your order#.

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