Defective Audio FX Sound Board

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doctorelliot
 
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Defective Audio FX Sound Board

Post by doctorelliot »

My new Audio FX Sound Board does not show up on the computer when connected with a data USB cable.

The red LED is lit, which I read means the board is defective.

Can I receive a replacement?
Order #2966669-3384375675

Defective item: Adafruit Audio FX Sound Board + 2x2W Amp - WAV/OGG Trigger -16MB

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mikeysklar
 
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Re: Defective Audio FX Sound Board

Post by mikeysklar »

The RED act light should not be lit just plugging it in. That is just for triggering audio (activity). Did you have anything else connected? What OS and USB version?

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doctorelliot
 
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Re: Defective Audio FX Sound Board

Post by doctorelliot »

The first time I plugged in the usb cord, the only thing attached was a speaker connected to the Left +- speaker pins.

I took the speaker off and tried plugging the usb data cord into the PC, but there is no device recognized on the PC.

The red light is on while just the usb cord is plugged in.

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doctorelliot
 
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Re: Defective Audio FX Sound Board

Post by doctorelliot »

Is there anything I can do to fix this board or receive a replacement? The red light is always on while plugged in, so it seems to be broken.

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mikeysklar
 
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Re: Defective Audio FX Sound Board

Post by mikeysklar »

Let's try a replacement.

Please e-mail [email protected] and provide them with this forum thread and order# to get a replacement unit.

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doctorelliot
 
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Re: Defective Audio FX Sound Board

Post by doctorelliot »

Thank you for your support! Email sent.

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