My new Audio FX Sound Board does not show up on the computer when connected with a data USB cable.
The red LED is lit, which I read means the board is defective.
Can I receive a replacement?
Order #2966669-3384375675
Defective item: Adafruit Audio FX Sound Board + 2x2W Amp - WAV/OGG Trigger -16MB
Defective Audio FX Sound Board
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Please be positive and constructive with your questions and comments.
- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: Defective Audio FX Sound Board
The RED act light should not be lit just plugging it in. That is just for triggering audio (activity). Did you have anything else connected? What OS and USB version?
- doctorelliot
- Posts: 4
- Joined: Sun Nov 06, 2022 2:27 pm
Re: Defective Audio FX Sound Board
The first time I plugged in the usb cord, the only thing attached was a speaker connected to the Left +- speaker pins.
I took the speaker off and tried plugging the usb data cord into the PC, but there is no device recognized on the PC.
The red light is on while just the usb cord is plugged in.
I took the speaker off and tried plugging the usb data cord into the PC, but there is no device recognized on the PC.
The red light is on while just the usb cord is plugged in.
- doctorelliot
- Posts: 4
- Joined: Sun Nov 06, 2022 2:27 pm
Re: Defective Audio FX Sound Board
Is there anything I can do to fix this board or receive a replacement? The red light is always on while plugged in, so it seems to be broken.
- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: Defective Audio FX Sound Board
Let's try a replacement.
Please e-mail [email protected] and provide them with this forum thread and order# to get a replacement unit.
Please e-mail [email protected] and provide them with this forum thread and order# to get a replacement unit.
- doctorelliot
- Posts: 4
- Joined: Sun Nov 06, 2022 2:27 pm
Re: Defective Audio FX Sound Board
Thank you for your support! Email sent.
Please be positive and constructive with your questions and comments.