Hello,
I received a 1 x PoE Splitter with USB Type C - 5V 2A - 100 MB Ethernet[ID:4552] Order Confirmation No: 2973429-2712094547 today. I promptly tried to put it into use and when I opened a terminal and performed "ip address", then eth0 showed the error: "no carrier signal detected". I did extensive network trouble shooting including bypassing the splitter, which did give me a connection for my Raspberry Pi 400 to my network. I have a full Cat. 6/1Gbs network (switches and all cabling). How can we proceed?
Peter
PoE splitter no carrier signal detected
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Forum rules
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: PoE splitter no carrier signal detected
I've had one issue with the PoE have a soldering issue. If you want to open it up and check the solder points to confirm everything is well connected you are welcome to do so. Otherwise we can replace or refund you.
viewtopic.php?p=889262
viewtopic.php?p=889262
- PeterPrime
- Posts: 3
- Joined: Mon Oct 14, 2019 7:30 pm
Re: PoE splitter no carrier signal detected
I would prefer the refund option. Thank you. How do we get that started?
What is incumbent upon me to get this started?
Peter
What is incumbent upon me to get this started?
Peter
- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: PoE splitter no carrier signal detected
Please send an e-mail [email protected] for a refund. They will need this forum link and your order#.
- PeterPrime
- Posts: 3
- Joined: Mon Oct 14, 2019 7:30 pm
Re: PoE splitter no carrier signal detected
Thank you, Mikey Sklar.
Forum rules
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/
Talk about Adafruit Raspberry Pi® accessories! Please do not ask for Linux support, this is for Adafruit products only! For Raspberry Pi help please visit: http://www.raspberrypi.org/phpBB3/