Hello,
I recently ordered a Matrix Portal M4 for a friend (I already have gotten my own working) and it appears the controller is dead upon arrival. We have tried multiple cables, power sources, operating systems, and have yet to see any signs of life from the unit. We are unable to have any device recognize it via USB, the virtual drive does not show up, and the demo that worked out-of-the-box with my other unit does not display when plugged into a HUB75 panel. My suspicion is that there is some issue with the board itself, as we have not even begun to configure the unit. Would it be possible to have a refund authorized for this purchase?
Thank you!
Matrix Portal M4 Dead on Arrival
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Please be positive and constructive with your questions and comments.
- adafruit_support_carter
- Posts: 29473
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Matrix Portal M4 Dead on Arrival
Are the power indicator LEDs coming on? (little green ones labeled 5V and 3V)
What happens if you double press the reset button? Does the NeoPixel light up at all?
What happens if you double press the reset button? Does the NeoPixel light up at all?
- popestr
- Posts: 2
- Joined: Mon Dec 05, 2022 12:58 pm
Re: Matrix Portal M4 Dead on Arrival
Hi Carter,
No lights on the unit are active at all, and none of the buttons seem to do anything.
No lights on the unit are active at all, and none of the buttons seem to do anything.
- dastels
- Posts: 15821
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Matrix Portal M4 Dead on Arrival
The board isn't getting power. Can you post a clear closeup of the USB connector where it mounts on the board?
Dave
Dave
- adafruit_support_carter
- Posts: 29473
- Joined: Tue Nov 29, 2016 2:45 pm
Re: Matrix Portal M4 Dead on Arrival
@popestr Hey, a photo would be great to help us check for anything obvious. However, we can just replace the Matrix Portal.
Send an email to [email protected] with a link to this thread and your order number and they can send you a replacement Matrix Portal.
Send an email to [email protected] with a link to this thread and your order number and they can send you a replacement Matrix Portal.
Please be positive and constructive with your questions and comments.