Pairing Bluetooth Keyboard with New Phone

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horvathon
 
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Pairing Bluetooth Keyboard with New Phone

Post by horvathon »

Hi,

I'm trying to pair the keyboard with a brand-new Samsung Galaxy A13. The phone detects the device as N0A0X, but when I select it I get the message "An app is needed to use this device." Thanks in advance for any advice on getting this to work.

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adafruit_support_mike
 
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Re: Pairing Bluetooth Keyboard with New Phone

Post by adafruit_support_mike »

Could you post a link to the device you're using please? We have three Bluetooth keyboards in the shop, as well as several boards that can act as BLE keyboard drivers.

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horvathon
 
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Re: Pairing Bluetooth Keyboard with New Phone

Post by horvathon »

Absolutely--my apologies for the vagueness. Here's a link to the keyboard I'm trying to connect: https://www.adafruit.com/product/3601. Thanks!

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adafruit_support_mike
 
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Re: Pairing Bluetooth Keyboard with New Phone

Post by adafruit_support_mike »

Thank you.

I don't know why a phone would ask for an app with that one.. it's a BT-Classic device, not a BLE device.

This old Reddit thread suggests clearing the phone's Bluetooth cache:

https://old.reddit.com/r/Galaxy_S20/com ... bluetooth/

It's worth a shot.

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horvathon
 
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Re: Pairing Bluetooth Keyboard with New Phone

Post by horvathon »

Thanks for that advice. I can't get it to pair with my phone, with a Vankyo Matrix tablet, or with my Microsoft Surface Pro 7. Very frustrating. Neither the tablet nor the computer (Bluetooth-enabled) will recognize that it's there.

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adafruit_support_mike
 
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Re: Pairing Bluetooth Keyboard with New Phone

Post by adafruit_support_mike »

As a sanity check, are you sure the keyboard is charged and turned on?

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horvathon
 
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Re: Pairing Bluetooth Keyboard with New Phone

Post by horvathon »

Always a fair question! Yes, it charged for 2 hours and change and the switch is set to "on."

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horvathon
 
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Re: Pairing Bluetooth Keyboard with New Phone

Post by horvathon »

I'm now trying to pair it with a Samsung Galaxy J3, and it's again unable to pair. Is this just a fluke or have others had problems getting this keyboard to pair with devices?

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adafruit_support_mike
 
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Re: Pairing Bluetooth Keyboard with New Phone

Post by adafruit_support_mike »

At this point it sounds like the keyboard just isn't working. Let's try another.

Send a note containing a link to this page and your order number to [email protected]. The folks there will get you a replacement.

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horvathon
 
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Re: Pairing Bluetooth Keyboard with New Phone

Post by horvathon »

Thanks, Mike--will do. Appreciate your support!

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