Dead Bluefruit BLE

For CircuitPython issues, ask in the Adafruit CircuitPython forum.

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Locked
User avatar
dskogman
 
Posts: 20
Joined: Wed Feb 17, 2016 9:37 pm

Dead Bluefruit BLE

Post by dskogman »

Two more of the Bluetooth BLE UART devices I ordered are dead. Order #2990457-1849881204. This is 4 now out of 70+ I’ve purchased.

User avatar
adafruit_support_carter
 
Posts: 29150
Joined: Tue Nov 29, 2016 2:45 pm

Re: Dead Bluefruit BLE

Post by adafruit_support_carter »

Can you provide more information on what is happening? How are the BLE UART Friends being used? What is the indication that they are "dead"?

User avatar
dskogman
 
Posts: 20
Joined: Wed Feb 17, 2016 9:37 pm

Re: Dead Bluefruit BLE

Post by dskogman »

Mode lights don’t come on and doesn’t show up in Bluefruit LE connect. DOA
Attachments
B0416F1D-A3DC-4DA7-9C18-A8281F8EFFE6.jpeg
B0416F1D-A3DC-4DA7-9C18-A8281F8EFFE6.jpeg (933.91 KiB) Viewed 198 times

User avatar
adafruit_support_carter
 
Posts: 29150
Joined: Tue Nov 29, 2016 2:45 pm

Re: Dead Bluefruit BLE

Post by adafruit_support_carter »

Do you have a BLE UART Friend that is not attached to custom hardware that could be used for testing?

User avatar
dskogman
 
Posts: 20
Joined: Wed Feb 17, 2016 9:37 pm

Re: Dead Bluefruit BLE

Post by dskogman »

I have a couple of dead ones I’ve pulled off but no new ones.

User avatar
dskogman
 
Posts: 20
Joined: Wed Feb 17, 2016 9:37 pm

Re: Dead Bluefruit BLE

Post by dskogman »

Can I get an RMA for these now?

User avatar
adafruit_support_carter
 
Posts: 29150
Joined: Tue Nov 29, 2016 2:45 pm

Re: Dead Bluefruit BLE

Post by adafruit_support_carter »

Can you hook one of the removed ones up per the guide here:
https://learn.adafruit.com/introducing- ... end/wiring
and post what behavior they show.

We need to rule out it being something with the custom hardware.

User avatar
dskogman
 
Posts: 20
Joined: Wed Feb 17, 2016 9:37 pm

Re: Dead Bluefruit BLE

Post by dskogman »

That is exactly how they are connected on the PCB. I've put 70+ of these on and 95% of the time they work fine. If they are dead I take the dead one off and put a new one on and it works fine. If you want them back to test them you can have them. I'm done doing your QA.

User avatar
adafruit_support_carter
 
Posts: 29150
Joined: Tue Nov 29, 2016 2:45 pm

Re: Dead Bluefruit BLE

Post by adafruit_support_carter »

OK, we can replace. Is the total count just the 4 mentioned out of the 70?

User avatar
dskogman
 
Posts: 20
Joined: Wed Feb 17, 2016 9:37 pm

Re: Dead Bluefruit BLE

Post by dskogman »

Yes, that is correct

User avatar
adafruit_support_carter
 
Posts: 29150
Joined: Tue Nov 29, 2016 2:45 pm

Re: Dead Bluefruit BLE

Post by adafruit_support_carter »

OK, thanks for confirming.

Send an email to [email protected] with a link to this thread and your order number and they can send you 4 replacement BLE UART Friends.

Locked
Please be positive and constructive with your questions and comments.

Return to “Wireless: WiFi and Bluetooth”