audio fx board defective.

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Art15an
 
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audio fx board defective.

Post by Art15an »

I have what appears to be a defective audio fx board. It is not recognized by my computer at all. I have tried multiple cables and multiple ports (usb 3 as well as usb 2). There are no detected hardware changes in the device manager (I checked all audio, usb, storage, and other sections to be sure. I checked under the disk-management tool and it was not visible there either. The power led and the act led are both on and unchanging. The same thing happens on another computer as well.

I would like to exchange it. How can I get this acheived? Thanks

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dastels
 
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Re: audio fx board defective.

Post by dastels »

Is anything connected to the audio board? I'm wondering why the ACT LED is lit. That should only be while playing a sound.

Dave

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Art15an
 
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Re: audio fx board defective.

Post by Art15an »

No, nothing is connected to any of the pins. I have it sitting on a bread board, with the usb cable as the only thing connected. My plan was to load all of the sounds, then go plug it into the setup I designed.

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dastels
 
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Re: audio fx board defective.

Post by dastels »

Which AudioFX board is it?

Dave

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Art15an
 
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Re: audio fx board defective.

Post by Art15an »

It is the 16mb version with the bulletin amp.

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dastels
 
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Re: audio fx board defective.

Post by dastels »

OK. Please email [email protected] with a link to this thread, your order number, and request the replacement of one Audio FX Sound Board + 2x2W Amp - WAV/OGG Trigger -16MB.

Dave

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Re: audio fx board defective.

Post by Art15an »

thanks for your help. I appreciate it. I will email them now.

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