RockBlock Error

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twist27896
 
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Joined: Tue Mar 14, 2023 2:32 pm

RockBlock Error

Post by twist27896 »

Hi,

We are having an issue with our RockBlock modem and after troubleshooting with the OEM, GroundControl, they believe we have a defective unit. They asked me to RMA the unit through Adafruit as the next step in troubleshooting. I created a help ticket and was told to post on the forum. Our order number is 3026282-6157075751 as requested. We are needing to get a replacement shipped as soon as possible. Can Adafruit overnight the replacement and we will return this unit as soon as we have a label/address and instructions?

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adafruit2
 
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Joined: Fri Mar 11, 2005 7:36 pm

Re: RockBlock Error

Post by adafruit2 »

hiya, we havent heard this from rockblock and havent done an RMA from them - can you paste what they told you here? what would the RMA entail?

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