I received a new Metro M4 Express direct from Adafruit. Plugged it in to USB port, drive does not appear in Explorer and the unit flashes, green, yellow, then yellow 5 times, repeating. Latest Win 11 Home, no third-party antivirus. Installed Mu, Arduino IDE, Adafruit drivers, but can't get console. Please help.
I'm going to give this a day or two to see if anyone can resolve this otherwise I'll be doing a chargeback for defective product since the website offers no return/replacement that I can find.
Metro M4 Express - Plug It In, Nothing Happens
Moderators: adafruit_support_bill, adafruit
Please be positive and constructive with your questions and comments.
- engineer12
- Posts: 5
- Joined: Thu Mar 23, 2023 5:47 pm
- dastels
- Posts: 15608
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Metro M4 Express - Plug It In, Nothing Happens
A drive will only appear if CircuitPython is installed.
I would start by updating the bootloader, and installing the latest CircuitPython if that's what you want to use. See "updating the bootloader" on https://circuitpython.org/board/metro_m4_express/. If you want to use C++/Arduino then you are ready to go at this point.
If you want to run CircuitPython, download version 8.0.4 from the same page and follow the instructions at https://learn.adafruit.com/adafruit-met ... cuitpython.
Dave
I would start by updating the bootloader, and installing the latest CircuitPython if that's what you want to use. See "updating the bootloader" on https://circuitpython.org/board/metro_m4_express/. If you want to use C++/Arduino then you are ready to go at this point.
If you want to run CircuitPython, download version 8.0.4 from the same page and follow the instructions at https://learn.adafruit.com/adafruit-met ... cuitpython.
Dave
- engineer12
- Posts: 5
- Joined: Thu Mar 23, 2023 5:47 pm
Re: Metro M4 Express - Plug It In, Nothing Happens
@dastels I can't update the bootloader due to the device does not show up in Explorer when connected via USB as I stated in my first post.
- dastels
- Posts: 15608
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Metro M4 Express - Plug It In, Nothing Happens
Have you double-pressed reset to get the METROBOOT drive mounting?
- engineer12
- Posts: 5
- Joined: Thu Mar 23, 2023 5:47 pm
Re: Metro M4 Express - Plug It In, Nothing Happens
Yes. I double-clicked reset, observed the LEDs change to pulsing red. No drive mounted.
- engineer12
- Posts: 5
- Joined: Thu Mar 23, 2023 5:47 pm
Re: Metro M4 Express - Plug It In, Nothing Happens
Hey @dastels are you with Adafruit customer service? If not, do you know how to reach them? Do I just @someone or something? I came here expecting customer support from the company but it doesn't seem like that's what this is. Nobody even asked me my order number. If there's a better way to do this please let me know. I've got about another day on this before it goes to chargeback.
- engineer12
- Posts: 5
- Joined: Thu Mar 23, 2023 5:47 pm
Re: Metro M4 Express - Plug It In, Nothing Happens
Forget it. No phone number, no return method that I could see, nobody from company responds here in a timely manner. I'm done, chargeback in progress.
- dastels
- Posts: 15608
- Joined: Tue Oct 20, 2015 3:22 pm
Re: Metro M4 Express - Plug It In, Nothing Happens
Yes, I am associated with custustome service.
This is the process. We try to get it working. If we can't get it working we replace it.
Dave
This is the process. We try to get it working. If we can't get it working we replace it.
Dave
Please be positive and constructive with your questions and comments.