Adafruit MacroPad RP2040 Starter Kit - 3x4 Keys + Encoder + OLED not being deteced on Windows10

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jredge96
 
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Adafruit MacroPad RP2040 Starter Kit - 3x4 Keys + Encoder + OLED not being deteced on Windows10

Post by jredge96 »

Hi

The USB connector on the board appears to be faulty as using a known good cable and known good USB port on two different machines still leaves the build not being recognized and impossible to use.

Any help or an option to send it back/replacement will be appreciated.

Operating Software - Windows 10
Device - Adafruit MacroPad RP2040

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adafruit_support_carter
 
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Re: Adafruit MacroPad RP2040 Starter Kit - 3x4 Keys + Encoder + OLED not being deteced on Windows10

Post by adafruit_support_carter »

See if you can get the ROM bootloader folder to show up.

Hold the knob button down while pressing reset.

Does a folder named RPI-RP2 show up?

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jredge96
 
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Re: Adafruit MacroPad RP2040 Starter Kit - 3x4 Keys + Encoder + OLED not being deteced on Windows10

Post by jredge96 »

Hi

I've tried this sorry should have said.

I've tried that with the cables and separate machines etc. Also have tried with it already plugged in holding the button down and tapping reset and it doesn't appear at all.

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Re: Adafruit MacroPad RP2040 Starter Kit - 3x4 Keys + Encoder + OLED not being deteced on Windows10

Post by adafruit_support_carter »

OK, yah, something like that could potentially indicate a hardware issue.

Can you post a photo of the backside of the MacroPad main board. We can take a look and see if maybe it's something simple/obvious.
mpad.png
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jredge96
 
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Re: Adafruit MacroPad RP2040 Starter Kit - 3x4 Keys + Encoder + OLED not being deteced on Windows10

Post by jredge96 »

Photo attached
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Re: Adafruit MacroPad RP2040 Starter Kit - 3x4 Keys + Encoder + OLED not being deteced on Windows10

Post by adafruit_support_carter »

Thanks. Nothing obvious. Let's go ahead and try a replacement.

Send an email to [email protected] with a link to this thread and your order number and they can send you a replacement MacroPad - just need the bare board (PID 5100).

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