Hi,
I bought five screens and only two of them don't load Video Looper and instead show white lines screen with lines. They also show pixels when starting up. I got working all the others and tried all possible hardware troubleshooting with different working Pi's, cables, USB drives and power supply. Only two of the screens are not working, and they are all the same.
HDMI 5" 800x480 screen - white screen with lines and pixels
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- mxmlnjulia
- Posts: 4
- Joined: Sat May 20, 2023 5:19 pm
- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: HDMI 5" 800x480 screen - white screen with lines and pixels
On the two screens that are having issues can you take a look at the backside of the 5" display? There is a tiny ribbon connector that comes out the backside and has two black locking clips. Can you release the clips and reseat the ribbon then lock it back in place?
- mxmlnjulia
- Posts: 4
- Joined: Sat May 20, 2023 5:19 pm
Re: HDMI 5" 800x480 screen - white screen with lines and pixels
Hi,
Thank you for the prompt reply. I tried reseating the ribbon on both screens as instructed but unfortunately to no avail. No visible difference while loading, either.
Thank you for the prompt reply. I tried reseating the ribbon on both screens as instructed but unfortunately to no avail. No visible difference while loading, either.
- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: HDMI 5" 800x480 screen - white screen with lines and pixels
Let's get you replacements for the 2 of 5 units that are not working.
Please e-mail [email protected] to request the two screens. They will need your order# and a link to this forum thread as authorization.
Please e-mail [email protected] to request the two screens. They will need your order# and a link to this forum thread as authorization.
- mxmlnjulia
- Posts: 4
- Joined: Sat May 20, 2023 5:19 pm
Re: HDMI 5" 800x480 screen - white screen with lines and pixels
Thanks for the help.
Just wanted to let you know this whole discussion was about Order: 3074996-8272532741. But since I'm working on a schedule, I decided to make another order (3078763-7050781659), which arrived today with four more screens. Three of them are working fine and one has the same issue. I tried reseating the ribbon but unfortunately no luck.
Just wanted to let you know this whole discussion was about Order: 3074996-8272532741. But since I'm working on a schedule, I decided to make another order (3078763-7050781659), which arrived today with four more screens. Three of them are working fine and one has the same issue. I tried reseating the ribbon but unfortunately no luck.
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- mikeysklar
- Posts: 13936
- Joined: Mon Aug 01, 2016 8:10 pm
Re: HDMI 5" 800x480 screen - white screen with lines and pixels
Okay, please contact support again about the second order to replace one additional screen. Same deal they need they will need this forum link as authorization and your order#.
Please be positive and constructive with your questions and comments.