Pyportal DOA

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tstew5326
 
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Joined: Thu Jun 01, 2023 6:30 pm

Pyportal DOA

Post by tstew5326 »

Not sure if there is a way to salvage this without waiting for replacement buy my Pyportal does not boot only comes up to this screen.

QSPI Flash... OK
Manuf: 0xC8
DEV: 0x16
SD card... FAILED

My computer doesn't recognize it as connected, pressing the reset button twice just has the ACT red LED perpetually flashing.

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mikeysklar
 
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Re: Pyportal DOA

Post by mikeysklar »

It's normal to get SD Card...Failed if there is no SD card in the socket.
Are you using a known good USB DATA cable that works with other devices?

Ideally, you would run the selftest image by dropping this UF2 on the PORTALBOOT drive.

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tstew5326
 
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Re: Pyportal DOA

Post by tstew5326 »

Yes I am using a known good USB cable and have tried 3 separate cables. it is not showing up on my computer.

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mikeysklar
 
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Re: Pyportal DOA

Post by mikeysklar »

Okay, I trust you have confirmed those cable works with other USB DATA devices

Please e-mail [email protected] to request a replacement PyPortal. Provide them with this forum link which is your authorization and your order#.

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